Questions & Answers
FAQ
Everything about our scents, our prices and how ordering works. If your question isn't here, just ask us.
The Scents
What we make, and how to read a fragrance page.
What kinds of fragrance do you sell?
Fragrance oils (attars) in roll-on and dropper formats, extrait de parfum in 50ml spray bottles, and everyday formats too — a car diffuser, hair & beard oil, and Solid Cologne in a 15g tin. Everything is blended and hand-finished in the UK.
What are the collections?
Our catalogue is grouped into the Signature, Musk, Exclusive, Arabian collections. The Arabian Collection holds the premium oud and musk blends and has its own size and price list, separate from the rest.
What do “notes” mean — are they the ingredients?
Notes describe the aroma you smell: the opening, the heart, and the dry-down that stays on skin. They are a scent profile, not an ingredient list. For specific ingredient or allergen information, message us with the fragrance name and the format you want.
How long will a scent last on my skin?
Wear time and projection vary with your skin, how you apply it, the weather and the format, so we can't guarantee a fixed number of hours. Oils tend to sit closer to the skin and react to your warmth; sprays and extraits project further.
How do I choose a scent I'll actually like?
Every fragrance page lists its notes, inspiration, FAQs and customer reviews. If you'd rather be told where to start, the Scent Finder asks what you like and picks three scents for you.
Can I try something before buying a full bottle?
We don't list sample vials, but the smaller formats are the easiest way to live with a scent first: 6ml roll on at £9.99 (3 for £25.00), or solid cologne — 15g at £23.99. If you'd like to ask about sampling a particular fragrance, message us and we'll tell you what's possible.
Sizes, Prices & Bundles
What things cost and how the deals work.
How much does everything cost?
The full list of sizes, prices and bundle deals lives on the pricing page — the same prices used in your cart and on your receipt.
How do the “3 for” bundle deals work?
Most sizes have a bundle price for three. Each deal has a one-click button that adds exactly three of that size at the bundle price, and your cart shows what they would have cost individually and how much you've saved.
Can I mix three different scents and get the bundle price?
The one-click buttons add three of the same size. If you'd like to mix three different scents at a bundle price, message us before you pay and we'll confirm and adjust your total.
When is shipping free?
Orders of £25 or more ship free. Below that, a standard £3.99 shipping fee is added at checkout so you see the full total before you place the order.
Do you do wholesale, bespoke blends or gift sets?
Yes to enquiries on all three — email or message us with roughly what you need and we'll put something together and quote you.
Ordering & Payment
From cart to order number.
How do I place an order?
Add the sizes you want to your cart, open the cart to check the totals, then go to checkout and fill in your delivery details. Press Place Order and you'll be taken straight to a confirmation page with your order number.
How do I pay?
Payment is by bank transfer for now — card payments aren't live on the site yet. After you place the order you get a one-tap WhatsApp or Instagram message with your order number, items, total and delivery address already written out, ready to send us.
Do I need an account or password?
No. Anyone can order without signing in. The Owner sign-in on this site is only for managing the catalogue.
What is my order number and where do I find it?
It looks like W4Z-26-AB12CD and appears on your confirmation page and receipt. Quote it in any message so we can find your order immediately.
Can I change or cancel an order?
Message us with your order number as soon as you can — before the transfer has cleared we can usually amend or cancel it.
Will I get a receipt?
Yes. A PDF receipt opens in a new tab as soon as your order is confirmed, and you can reopen it from the confirmation page. There's also a shareable receipt link you can send to anyone.
Delivery & After Your Order
Where we ship and what happens next.
Where do you ship?
We're based in the United Kingdom and ship worldwide. Message us with your postcode or country if you'd like a delivery quote before ordering.
When will my order be dispatched?
Dispatch is arranged once your bank transfer has been received and your order acknowledged on WhatsApp or Instagram. We confirm that in your message, so if timing matters to you, ask us before you order.
What if something arrives wrong, damaged or missing?
Message us with your order number and a photo of what arrived. We'd rather put it right than have you left unhappy — you can also call or text 07538363230.
Can I leave a review?
Please do. Every fragrance page has a Customer Reviews section where you can give a star rating and write a few lines. Reviews appear on the page as soon as they're posted.
Still not sure?
Send us a message with what you're after and we'll help you pick — no obligation to order.